Return & Refund Policy
At EXTRA, we want you to love your purchase. If for any reason you are not completely satisfied, you may return your order under the conditions below.
1. RETURN PERIOD
- You may return items within 14 days from the date you receive your order.
- To start a return, please contact us at info@extra-clothing.com
with your order number.
2. CONDITIONS FOR RETURNS
To be eligible for a return:
- Items must be unworn, unwashed, and in their original condition.
- All original tags and packaging must be intact.
- Items must not show signs of use, damage, or alteration.
For hygiene reasons, certain items (e.g., underwear or accessories if applicable) may not be eligible for return.
3. REFUNDS
- Once your return is received and inspected, we will notify you by email.
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Shipping fees are non-refundable unless the product was faulty or incorrect.
4. EXCHANGES
At this time, we do not process direct exchanges. If you would like a different size or style, please return the item and place a new order.
5. Faulty or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will cover the return shipping costs and send a replacement or refund.
6. Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
- We recommend using a tracked shipping method, as we cannot guarantee refunds for items lost in transit.
7. Contact Us
For any questions or to start a return, please reach out to our customer service team at:
EXTRA
Email: info@extra-clothing.com
